Client Service Managers (Trivandrum)

Job Description :

Seeking Dynamic Client Service Managers to spearhead Our Healthcare Revolution!

About Us:

At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.

Role Overview:

As our Client Service Manager, you’ll be the cornerstone of our patient care team. You’ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Responsibilities:

• Client-Centric Service Excellence: Collaborate closely with medical professionals to assign patient care according to established protocols, ensuring exceptional service delivery.
• Stakeholder communication: Manage and supervise stakeholders, medical professionals, and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.
• Empathetic Leadership: Provide outstanding supportive environment for medical professionals, fostering services to the patients with empathy.
• Client Management: Manage client relationships efficiently that results in client retention and provide issue resolutions to the medical professionals effectively.
• Service levels: Be a service provider for a team of 50 medical professionals and 250 active patients, maintain high quality patient care, and promptly resolve complaints.
• 24×7 Complaint Resolution: Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.

Requirements:

• Any Bachelor’s degree
• 3-5 years of relevant work experience in international voice process or similar roles
• Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
• Industry Experience: Prior experience in Healthcare, Hospital, Education, International sales or relevant sectors.
• Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
• Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
• Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
• Willing to perform night shift from our office premises at Elippode, Trivandrum.

Benefits of Joining:

Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.

Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits? Call us at 9061 161 927

To apply, send your resume to careers@ecorgysolutions.com