Customer Service Managers – US Voice (Trivandrum)
Customer Service Managers – US Voice (Trivandrum)
- 9:30 PM to 6:30 AM
Job location: Elippode, Trivandrum
Experience : 4–8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains.
Qualification: Any Bachelor's degree
Job Description :
Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution!
About Us:
At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.
Role Overview:
As our Customer Service Managers, you’ll be the cornerstone of our patient care team. You’ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.
Requirements:
- Any Bachelor’s degree
- 4–8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains.
- Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
- Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors.
- Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
- Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
- Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
- Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum.
Benefits of Joining:
Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.
Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.
Interested in discussing compensation and benefits? Call us at 9061161927
To apply, send your resume to careers@ecorgysolutions.com
Apply Now
