Process Associates/ Customer Service Executives

Job Description :

Role Overview:

Join our growing team at Ecorgy Solutions as a Process Associate / Customer Service Executive and be a key player in supporting international home healthcare services. In this role, you will leverage your communication skills to handle inquiries, provide excellent customer service, and ensure seamless patient care operations. You’ll collaborate with healthcare professionals and clients from around the world, contributing to our mission of delivering top-notch service in the healthcare BPO sector.

Key Responsibilities:

• Client Communication Excellence: Respond promptly and professionally to client and patient inquiries through phone, email, and chat. Resolve issues and provide accurate information with clarity.
• Patient Care Coordination: Work alongside healthcare providers to assign and manage patient care according to set protocols, ensuring service standards are consistently met.
• Data Entry & Process Management: Efficiently manage patient information and case details in company systems. Ensure timely and accurate data entry while adhering to confidentiality standards.
• Problem Resolution: Actively listen to customer concerns and provide effective solutions, ensuring client satisfaction and prompt service. Escalate complex issues to relevant departments when necessary.
• Operational Efficiency: Contribute to process improvement initiatives to enhance service delivery, identify inefficiencies, and implement corrective actions.
• Compliance and Quality Assurance: Follow strict quality protocols, ensuring high standards are maintained in line with client expectations and industry regulations.

Requirements:

• Educational Qualification: Any Bachelor’s degree (BA, BSc, BCom, or equivalent).
• Experience: 0-5 years of experience, preferably in the BPO industry, customer service, or similar roles.
• Communication Skills: Strong English communication skills, both written and verbal, are essential. Prior experience in voice or non-voice processes (international/domestic) is preferred.
• Adaptability: Willingness to work night shifts and adapt to changing client needs.
• Customer-Oriented Mindset: A strong focus on delivering excellent customer service with empathy and professionalism.
• Team Player: Ability to work effectively within a team and collaborate with healthcare professionals and peers.

Why Join Ecorgy Solutions?

• Comprehensive Benefits: Enjoy benefits like EPF, ESI or Group Mediclaim policy, and gratuity after 6 months of joining.
• Career Growth: We offer ample opportunities for growth through rewards, performance-based promotions, and mentorship programs.
• Professional Development: Participate in training programs that will enhance your skills and broaden your knowledge of the healthcare BPO sector.
• Supportive Environment: Work in a team that fosters collaboration, support, and a commitment to high-quality service delivery.

Interested? Here’s How to Apply:

📧 Send your resume to: careers@neogencare.net
📞 Call/WhatsApp: 9061161927