Ecorgy Solutions

Process Associates

Process Associates

Job location: Elippode, Trivandrum
Experience : Minimum 1 year of experience in non-voice process in the BPO industry.
Qualification: Bachelor's degree or Diploma
Job Description :

Transforming US Healthcare : Seeking Process Associates!

About the role

 At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate  Process Associates to drive exceptional BPO service and elevate our service delivery to the new levels.


  • Efficiently manage back-office operations and associated non-voice processes.
  • Manage and address clinician inquiries within designated patient groups.
  • Maintain communication with clinicians regarding patient-related updates.
  • Coordinate with clinicians to arrange additional disciplines required for patients.
  • Ensure timely execution of prescribed patient lab tests by informing and reminding clinicians.
  • Follow up with clinicians to confirm visits as per schedule.
  • Organize clinician visit schedules based on the prescribed frequency.
  • Obtain necessary clinician visit authorizations from relevant authorities.
  • Initiate discussions with clinicians whenever necessary.
  • Promptly report escalations to Team Leads in real-time.
  • Perform any other assigned tasks as needed.
  • Utilize analytical skills for database management and time-sensitive tasks.
  • Possess excellent English communication skills for effective coordination.
  • Maintain quality and standards in all non-medical processes.
  • Show accountability and adaptability to perform night shifts from our office at Elippode, Trivandrum. 


  • Bachelor’s degree or Diploma
  • Minimum 1 year of experience in a similar role in the BPO industry.
  • Excellent English communication skills and efficient responsive behavior.
  • Strong analytical and database management skills.
  • Willing to work night shift (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum.

Benefits: ( Full-time employees)

Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.

Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits? Call us at 9061161927

To apply, send your resume to

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